Terms & Conditions

CORE+ TERMS & CONDITIONS

 

DEFINITIONS

In these Terms:

ACL means the Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010 (Cth) and its associated Regulations as amended;
Consumer is as defined in the ACL;
Goods means any goods supplied by CORE+ to you;
CORE+ means Core Plus Group Pty Ltd (ACN 605 721 819) and its associated studios
In Writing means delivered to staff on our premises in person or by mail, or sent to our email;
Services means any services, including yoga, pilates and fitness classes boht on and off provided by CORE+ to you;
Terms means these Terms and Conditions; and
You means you, the person acquiring goods or services from CORE+.

GENERAL

Please always check online for the most up-to-date class schedule.

CORE+ will make every possible effort to ensure classes are delivered as published, however there may be rare occasions due to extenuating circumstances that a class doesn’t go ahead as planned.  CORE+ will not be liable for any loss or damage suffered by you or any third party for any late or cancelled classes or sessions, including classes and sessions cancelled due to public holidays or other reasons.

No late entry to classes is allowed, please ensure you arrive ahead of the scheduled class time.

CORE+ does not take any responsibility for personal items brought into or left at its premises.

Memberships and class passes are not refundable or transferable unless otherwise agreed by CORE+ in writing.

The law of Victoria from time to time governs the Terms & Conditions. The parties agree to the non-exclusive jurisdiction of the courts of Victoria, the Federal Court of Australia, and of courts entitled to hear appeals from those Courts.

The failure of CORE+ to enforce any of these Terms & Conditions shall not be construed as a waiver of any of the rights of CORE+.

If a clause is unenforceable it must be read down to be enforceable or, if it cannot be read down, the term must be severed from the Terms & Conditions, without affecting the enforceability of the remaining terms.

PRICING

All prices quoted for goods and services include GST, unless otherwise specified.

CORE+ may, from time to time at its absolute discretion, vary its prices based on, amongst other things, any change in the cost of providing these goods and services to you, by providing prior written notice. Any changes to the prices will take effect from the date specified in the notice.

CLASS BOOKING & CANCELLATION POLICY

To ensure you can attend your preferred classes you must pre-book using the online booking system available on our website, Mindbody Online site or mobile app (collectively known as the “Online Booking System”). This is required to make sure we have enough space available for each class. Otherwise, you may attend the studio prior to the scheduled start time for any class and join that class subject to availability and space at the sole discretion of the instructor.

Classes can be booked up to 4 weeks in advance via our Online Booking System.

Payment must be made at the time of booking. To book into a class you must either have an active membership or class package, or make a payment at the time of booking.

If you have booked into a class and wish to cancel your attendance, you must withdraw from the class through the Online Booking System. In order to cancel your attendance without penalty, you must remove yourself from the class using our Online Booking System up to 9 hours prior to the scheduled commencement time for the class (“Early Cancellation Window”).

We will not accept cancellations by phone, e-mail or any other method other than by using the Online Booking System.

If you need to cancel a class, the following cancellation fee structure will apply:

  • Early cancel ($0): If you can no longer make your class, jump on and cancel your spot at least 9 hours before. You won’t forfeit the session, or pay a fee.
  • Late cancel ($0): Something come up last minute? If you cancel within 9 hours prior to the scheduled class time, you will forfeit the session, but unlike most studios, we won’t charge you a fee.
  • No-show ($10): Nobody likes a no-show! If you don’t cancel your class prior to the class start time, you will forfeit your session and be charged a one-off cancellation fee of $10.

If a class you want to attend is fully booked please sign up for the wait list. Due to our 9-hour Early Cancellation Window, there are often changes to class attendance and places may become available. Should a place open up, you will receive a notification offering you a place in that class. You are under no obligation to accept a waitlisted offer, however we do ask that you respond to advise us whether you can attend or not. If you can’t make it, that’s not a problem, your place will be offered to the next client on the waitlist. If you don’t respond to the waitlist offer, or you accept and then don’t attend, it will result in the session being deducted from your account.

MEMBERSHIP & CLASS PASS TERMS

INTRODUCTORY OFFER – MAT CLASSES

Our Mat Introductory Offer entitles you to unlimited group mat classes to be used within 21 days.  The Introductory Offer will activate on the date of your first class and expire after 21 consecutive days.  It is available to new clients and can only be purchased once.

This pass is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session and be charged a cancellation fee of $10.

INTRODUCTORY OFFER – REFORMER CLASSES

Our Reformer Introductory Offer entitles you to 6 reformer classes to be used within 28 days.  The Introductory Offer will activate on the date of your first class and expire after 28 consecutive days.  It is available to new clients and can only be purchased once.

This pass is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session.

SPECIAL INTRODUCTORY OFFER – REFORMER + MAT CLASSES

Our Special Introductory Offer entitles you to 10 reformer classes to be used within 28 days.  The Special Introductory Offer will activate on the date of purchase and expire after 28 consecutive days.  It is available to new clients and can only be purchased once.

All 10 x Reformer classes must be used with the 4-week period and cannot be rolled over.

This pass is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session.

10 CLASS PASS – MAT CLASSES

Includes 10 (ten) single classes for regularly scheduled group mat classes, but excludes reformer pilates classes, pop-ups, workshops or other special events.

All 10 (ten) classes expire 12 months after the date of purchase.

This pass is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session.

20 CLASS PASS – MAT CLASSES

Includes 20 (twenty) single classes for regularly scheduled group mat classes, but excludes reformer pilates classes, pop-ups, workshops or other special events.

All 20 (twenty) classes expire 12 months after the date of purchase.

This pass is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session.

50 CLASS PASS – MAT CLASSES

Includes 50 (fifty) single classes for regularly scheduled group mat classes, but excludes reformer pilates classes, pop-ups, workshops or other special events.

All 50 (fifty) classes expire 12 months after the date of purchase.

The 50-class class may be shared between two friends or family members.

This pass is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session.

5 CLASS PASS – REFORMER CLASSES

Includes 5 (five) single classes for regularly scheduled group reformer pilates classes, but excludes mat classes, pop-ups, workshops or other special events.

All 5 (five) classes expire 12 months after the date of purchase.

This pass is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session.

10 CLASS PASS – REFORMER CLASSES

Includes 10 (ten) single classes for regularly scheduled group reformer pilates classes, but excludes mat classes, pop-ups, workshops or other special events.

All 10 (ten) classes expire 12 months after the date of purchase.

This pass is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session.

20 CLASS PASS – REFORMER CLASSES

Includes 20 (twenty) single classes for regularly scheduled group reformer pilates classes, but excludes mat classes, pop-ups, workshops or other special events.

All 20 (twenty) classes expire 12 months after the date of purchase.

This pass is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session.

$40 PER WEEK MEMBERSHIP – MAT CLASSES

Payments are debited on a weekly basis at $40 per week via our third party payment processing partner, EziDebit.

Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is a minimum membership commitment of 4 weeks.

Membership payments will continue on after the minimum commitment has been met.

This membership allows you to attend regularly scheduled group classes, but excludes reformer pilates, pop-ups, workshops or other special events.

This membership is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session and be charged a cancellation fee of $10.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.  Holds, cancellations and changes to memberships cannot be backdated.  Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed

Click here to download a copy of EziDebit’s DDR Service Agreement.

$60pw MEMBERSHIP – 2 x REFORMER CLASSES + UNLIMITED MAT CLASSES

Payments are debited on a weekly basis at $60 per week via our third party payment processing partner, EziDebit.

Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is a minimum membership commitment of 4 weeks.  Membership payments will continue on after the minimum commitment has been met.

This membership options allows you to attend 2 reformer pilates classes and unlimited regularly scheduled mat classes each week, but excludes pop-ups, workshops or other special events.

Reformer classes expire at the end of each week and do not roll over to the next week.

This membership is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session and be charged a cancellation fee of $10.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.  Holds, cancellations and changes to memberships cannot be backdated.  Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed.

Click here to download a copy of EziDebit’s DDR Service Agreement.

$80pw MEMBERSHIP – 4 x REFORMER CLASSES + UNLIMITED MAT CLASSES

Payments are debited on a weekly basis at $80 per week via our third party payment processing partner, EziDebit.

Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is a minimum membership commitment of 4 weeks.  Membership payments will continue on after the minimum commitment has been met.

This membership options allows you to attend 4 reformer pilates classes and unlimited regularly scheduled mat classes each week, but excludes pop-ups, workshops or other special events.

Reformer classes expire at the end of each week and do not roll over to the next week.

This membership is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session and be charged a cancellation fee of $10.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.  Holds, cancellations and changes to memberships cannot be backdated.  Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed.

Click here to download a copy of EziDebit’s DDR Service Agreement.

1-MONTH UNLIMITED MEMBERSHIP – MAT CLASSES

The 1-month Membership allows you to attend regularly scheduled group classes, but excludes reformer pilates classes, pop-ups, workshops or other special events.

This pass is valid for 1 month and will expire exactly 1 month after the date of your first visit after purchase.

This membership is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session and be charged a cancellation fee of $10.

$249pw MONTHLY MEMBERSHIP – 12 x REFORMER CLASSES + UNLIMITED MAT CLASSES

Payments are debited on a monthly basis at $249 per month via our third party payment processing partner, EziDebit.

Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is a minimum membership commitment of 3 months.  Membership payments will continue on after the minimum commitment has been met.

This membership options allows you to attend 12 reformer pilates classes and unlimited regularly scheduled mat classes each month, but excludes pop-ups, workshops or other special events.

Reformer classes expire at the end of each month and do not roll over to the next month.

This membership is valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session and be charged a cancellation fee of $10.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.  Holds, cancellations and changes to memberships cannot be backdated.  Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed.

Click here to download a copy of EziDebit’s DDR Service Agreement.

ALL ACCESS MEMBERSHIPS

$60pw MEMBERSHIP – 4 x MAT CLASSES AT ANY STUDIO

Payments are debited on a weekly basis at $60 per week via our third party payment processing partner, EziDebit.

Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is a minimum membership commitment of 4 weeks.

Membership payments will continue on after the minimum commitment has been met.

This membership allows you to attend regularly scheduled group classes, but excludes reformer pilates, pop-ups, workshops or other special events.

This membership is valid for use at any CORE+ studio that offers mat classes. Passes are non-refundable and not transferable.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session and be charged a cancellation fee of $10.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.  Holds, cancellations and changes to memberships cannot be backdated.  Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed

Click here to download a copy of EziDebit’s DDR Service Agreement.

$70pw MEMBERSHIP – 2 x MAT + 2 x REFORMER CLASSES AT ANY STUDIO

Payments are debited on a weekly basis at $70 per week via our third party payment processing partner, EziDebit.

Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is a minimum membership commitment of 4 weeks.

Membership payments will continue on after the minimum commitment has been met.

This membership allows you to attend regularly scheduled classes, but excludes pop-ups, workshops or other special events.

This membership is valid for use at any CORE+ studio that offers mat and reformer classes. Passes are non-refundable and not transferable.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session and be charged a cancellation fee of $10.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.  Holds, cancellations and changes to memberships cannot be backdated.  Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed

Click here to download a copy of EziDebit’s DDR Service Agreement.

$80pw MEMBERSHIP – 4 x REFORMER CLASSES AT ANY STUDIO

Payments are debited on a weekly basis at $80 per week via our third party payment processing partner, EziDebit.

Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is a minimum membership commitment of 4 weeks.

Membership payments will continue on after the minimum commitment has been met.

This membership allows you to attend regularly scheduled reformer pilates classes, but excludes mat classes, pop-ups, workshops or other special events.

This membership is valid for use at any CORE+ studio that offers reformer pilates classes. Passes are non-refundable and not transferable.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session and be charged a cancellation fee of $10.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.  Holds, cancellations and changes to memberships cannot be backdated.  Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed

Click here to download a copy of EziDebit’s DDR Service Agreement.

ALL ACCESS 20 CLASS PASS – MAT CLASSES

Includes 20 (twenty) single classes for regularly scheduled group mat classes, but excludes reformer pilates classes, pop-ups, workshops or other special events.

All 20 (twenty) classes expire 12 months after the date of purchase.

This membership is valid for use at any CORE+ studio that offers group mat classes. Passes are non-refundable and not transferable.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session.

ALL ACCESS 20 CLASS PASS – REFORMER CLASSES

Includes 20 (twenty) single classes for regularly scheduled reformer pilates classes, but excludes group mat classes, pop-ups, workshops or other special events.

All 20 (twenty) classes expire 12 months after the date of purchase.

This membership is valid for use at any CORE+ studio that offers reformer pilates classes. Passes are non-refundable and not transferable.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 6 hours of the scheduled class time), you will forfeit the session.

GIFT VOUCHERS

Issuer
Core Plus Group Pty Ltd
ABN 28 183 827 177

Participating Studios
Each participating independently owned and operated CORE+ studio carrying on business under the CORE+™ brand (Franchisee) and online.

  1. These Terms

1.1 You agree to these Terms when you purchase, activate, redeem, enquire or attempt to use a Gift Voucher.

1.2 The Issuer may amend these Terms at any time without notice.

1.3 These Terms are governed by the laws and Courts of Victoria.

1.4 Where you purchase these Gift Vouchers as a personal or business gift, or for other business uses approved by the Issuer, you must ensure that the end gift voucher holder is made aware of these Terms, including the expiry date.

  1. Purchase of Gift Vouchers

2.1 The Issuer issues physical gift vouchers and electronic gift vouchers.

2.2 All Gift Voucher purchases are final and cannot be refunded under any circumstance.

2.3 Physical Gift Vouchers may be purchased from the Issuer and from any studio carrying on business under the CORE+™ brand

2.4 Electronic Gift Vouchers may be purchased from the Issuer, CORE+ online (www.core-plus.com.au)

2.5 Enquiries relating to corporate orders, should contact the Issuer’s corporate office on 1300 COREPLUS.

  1. Redemption of Gift Voucher

3.1 A Gift Voucher has no value unless activated in the Issuer’s gift voucher system (System) and payment has been made.

3.2 A Gift Voucher may be redeemed for goods and services purchased from any studio carrying on business under the CORE+™ brand

3.3 On presentation of a Gift Voucher to a Franchisee, the Issuer procures the Franchisee to provide credit up to the balance of the Gift Voucher as identified in the System, against the purchase price due to the Franchisee. If the purchase price exceeds the balance of the Gift Voucher, the gift voucher holder must pay the difference using another payment method. No change will be given and any balance on the Gift Voucher may only be used in whole or in part against future purchases.

3.4 A Gift Voucher cannot be redeemed for cash.

  1. Expiry Date

4.1 A Gift Voucher expires 12 months from date of issue.

4.2 Any balance remaining on a Gift Voucher after the expiry date will not be able to be redeemed by the Gift Voucher holder.

4.3 A Gift Voucher cannot be re-activated at any time.

  1. Lost and Stolen Gift Vouchers

5.1 A Gift Voucher must be treated as cash as it will not be reissued, refunded or honoured if lost or stolen.

5.2 A Gift Voucher will only be reissued or honoured where the Gift Voucher is shown to be faulty or damaged due to the fault of the Issuer or a Franchisee, or where there has been a breach of any condition or warranty implied under the Australian Consumer Law.

  1. Enquiries and Complaints

6.1 Where a person has a complaint or enquiry about Gift Vouchers, they should contact the Issuer’s corporate office on 1300 COREPLUS.

6.2 Where a person has a complaint or enquiry about goods or services purchased by a person using a Gift Voucher, they should contact the relevant Franchisee where they purchased the goods or services.

LIABILITY

WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012

Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that CORE+ is required to ensure that the recreational services it supplies to you:
— are rendered with due care and skill; and
— are reasonably fit for any purpose which you, either expressly or by implication, make known to us; and
— might reasonably be expected to achieve any result you have made known to us.

Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, CORE+ is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form. NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the part of CORE+. “Gross” negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

You accept that your use of the facilities provided by CORE+ or at CORE+ studios is at your own risk and you acknowledge that the use of the facilities may involve risk or injury whether caused by you or another party. By accepting these Terms and Conditions you agree that CORE+ will not be liable for any personal injury suffered on or off our premises, or from using our facilities or equipment, unless due to the gross negligence of CORE+.

Except as the Terms or the ACL specifically states, or as contained in any express warranty provided in relation to the goods or services, these Terms do not include by implication any other term, condition or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the goods or services or any contractual remedy for their failure.

CORE+ staff are not health practitioners. You should obtain your own medical advice prior to participating in services where appropriate.

RISK

The instruction offered by CORE+ is limited to that of pilates, yoga and fitness training and I understand that CORE+ classes can involve intensive physical activity.

There are risks associated with participation in the activities and programs offered by CORE+ and by booking into classes you freely accept those risks.

CORE+ staff are not health practitioners. You should obtain your own medical advice, where appropriate, prior to participating in the activities and programs offered by CORE+.

PRIVACY POLICY

Your “personal information” (as defined by the Privacy Act 1988 (Cth)) will only be used by CORE+ or our direct debit provider EziDebit to provide you with the services covered by the Direct Debit Request or these Terms and Conditions.

CORE+ will only disclose such information to third parties to the extent specifically required by law.

You must not photograph or record CORE+ instructors or other clients in CORE+ studios without their express consent.

You consent to CORE+ using your image in any promotional materials, including CORE+ social media platforms.

FORCE MAJEURE

CORE+ is not liable in any way whatsoever arising to the extent that it is prevented from acting by events beyond its reasonable control including, without limitation, industrial disputes, strikes, lockouts, accident, breakdown, import or export restrictions, acts of God, acts or threats of terrorism or war. If an event of Force Majeure occurs, CORE+ may suspend or terminate the Agreement by written notice to you.